For med spas, chiropractic, veterinary & dental
Your front desk can't answer every call. Ours can.
Ava answers every call. Max texts back every missed one within ten seconds. Both book straight into your calendar — 24/7, HIPAA-ready, live in a day.
- 74%
- of calls to service businesses go unanswered
- 85%
- of missed callers never call back
- 10s
- and Max has already texted them
Built by the team behind ConnectAI — 1,000+ practices served.
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HIPAA-ready
Business Associate Agreement available on every plan
TCPA + A2P 10DLC
Registered messaging, express written consent captured
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest
Audit logged
Six-year retention on every call and message
One agent, two channels
Most AI receptionists do voice or text. Ava and Max share one memory.
That sounds like a detail until you watch a real call drop. Here is the same patient, moving between channels, never repeating themselves.
- 1Voice · Ava
A patient calls at 5:48pm
Ava answers on the first ring, finds out they want a new-patient appointment, and starts checking the schedule.
- 2Voice · Ava
The call drops in a parking garage
Two openings offered, none confirmed. With any other system this is where the patient is lost — and nobody on your team ever knows it happened.
- 3Text · Max
Max picks up the same conversation
Seven seconds later: “Looks like we got cut off — I still have Thursday 2:15 or Friday 10:00 with Dr. Bennett. Which works?” Nothing is repeated.
- 4Text · Max
Booked, confirmed, written back
The patient replies with one word. The appointment lands in your practice-management system and a reminder is already scheduled.
See it work
Watch Max handle a real front-desk conversation
Pick your practice type and a scenario, then tap through as the patient. No number required.
Pick your practice type
Pick a scenario
What it's costing you
Includes rings-out during open hours, not just after close.
Recoverable per month
$84,000
≈ 140 visits a month your front desk never got the chance to book
Estimate only: 26 business days × 60% of missed calls recovered. Your own numbers will differ — this is a sizing tool, not a forecast.
Glow Aesthetics
Max · AI text front desk
A scripted demo — tap the chips to steer it. Want the real thing? Have Ava call you.
Built for your practice type
It already knows how your front desk works
Appointment types, pricing, escalation rules and vocabulary are configured per practice type — not a generic script with your name dropped in.
Med Spas
$600+ · Typical value of one booked consult
See how →Chiropractic Practices
Every call · Answered while you're adjusting
See how →Veterinary Clinics
Every call · Answered during the busiest hours
See how →Dental Practices
$450+ · Typical first-visit value of a new patient
See how →Optometry Practices
Every call · Answered during exam hours
See how →Physical Therapy Clinics
Every call · Answered while therapists treat
See how →Dermatology Practices
Two books · Medical and cosmetic, routed correctly
See how →Plastic Surgery Practices
5 figures · Typical value of one converted case
See how →Pricing
Published, flat, and cancellable
No quote process, no per-call charges, no setup fee. Annual billing gets two months free.
Starter
For a single-location practice that just needs the phone answered.
$99/month
200 calls & texts included
- Ava (voice) or Max (text) — pick one
- 1 local or toll-free number
- 24/7 answering + after-hours coverage
- Booking links sent by text
- Call transcripts and recordings
- Email + chat support
Growth
Most practicesBoth agents, sharing one memory across voice and text. Most practices land here.
$249/month
750 calls & texts included
- Ava and Max together, with shared conversation memory
- Missed-call text-back within 10 seconds
- Two-way calendar write-back
- Automated review requests
- Appointment reminders and no-show follow-up
- Up to 3 staff seats
Pro
Multi-location groups that need routing, integrations and an onboarding lead.
$499/month
2,000 calls & texts included
- Everything in Growth
- Multi-location routing and per-site greetings
- Practice-management and CRM integrations
- Priority call routing and escalation rules
- Dedicated onboarding specialist
- Custom reporting
Need something bigger? Talk to us about multi-location.
Questions
The things practices ask first
An AI front desk answers your practice's inbound calls and texts, books appointments into your real calendar, and follows up with patients — without a staff member involved. optni.ai runs two agents: Ava on voice and Max on SMS, sharing one conversation memory so a patient never has to repeat themselves when a conversation moves between channels.
No. You keep your existing number and forward calls to optni.ai — usually a five-minute change in your carrier settings. It works behind any phone system, including platforms like Weave, and you can turn forwarding off at any time.
optni.ai signs a Business Associate Agreement on every plan, encrypts data in transit with TLS 1.3 and at rest with AES-256, enforces role-based access control and retains audit logs for six years. Messaging is registered under A2P 10DLC with express written consent captured and STOP handling built in.
Most practices are live the same day. You forward your number, we load your hours, providers, services and pricing, and you test Ava yourself before a single real patient reaches her.
Ava transfers. During business hours that is a live transfer to your front desk; after hours she captures the details, flags the call and texts your team. You configure which situations always escalate — clinical questions always do.
Plans start at $99 per month with no setup fee, billed monthly and cancellable at any time. Pricing is published in full on the pricing page — there is no quote process.
Every call you miss today is booked somewhere else by tomorrow.
Forward your number, load your schedule, and hear Ava answer it before any patient does. Most practices are live the same afternoon.